Frequently Asked Questions
Got questions? Check out these FAQs from our latest customers. If you need further assistance, reach out to our support team.
To cancel your server, navigate to client.proll.dev and access the servers page. Click the delete icon next to your server to initiate the cancellation process. Please note that this action is permanent and cannot be undone.
Creating a server is straightforward. Visit client.proll.dev, navigate to the servers section, and click 'Create Server'. Select your desired plan and configuration, then follow the setup wizard to get your server running instantly.
Yes, we provide a 72-hour refund policy. If you're not satisfied with our service within the first 72 hours of purchase, you can request a full refund by opening a support ticket through your client panel or contacting our support team.
All our servers are deployed instantly after payment confirmation. You'll receive your server credentials and access details within seconds of completing your order, allowing you to start using your service immediately.
We guarantee 99.9% uptime with our SLA. In the rare event of downtime, our monitoring systems automatically detect issues and our team works to resolve them immediately. You'll also receive service credits for any downtime that exceeds our SLA.