PRIVACY
POLICY
How we collect, use, and protect your information when using Proll.host.
Effective Date: August 7, 2025
1. Data We Collect
- Email address and account information
- IP address and browser/device info (for security)
- Payment details (processed through Stripe or PayPal)
2. Data Protection
We protect your data using industry-standard security practices. Passwords are encrypted using 256-bit encryption and never stored in plaintext.
3. Third-Party Sharing
We do not share your personal information with any third parties, except as required by law or for necessary payment processing (Stripe, PayPal).
4. Data Usage
We only use your information to:
- Provide and maintain our services
- Contact you for account or billing-related issues
- Improve the quality and security of our platform
5. Data Deletion and Retention
You may request the deletion of your account and data at any time by submitting a support ticket.
Service Suspension and Data Retention: If your service payment becomes overdue, your service will be suspended immediately. Your data will be retained for 30 days from the suspension date. After this 30-day period, all data associated with your service will be permanently deleted and cannot be recovered.
Manual Server Deletion: You have the option to manually delete your server and all associated data at any time through your control panel. This action is immediate and irreversible - once deleted, your server data cannot be recovered.
6. Cookies
We may use cookies to improve your experience on our website. You can disable cookies in your browser settings.
7. Changes to This Policy
We may update this Privacy Policy. You will be notified of major changes via email or announcements on our website.
8. Contact
If you have questions about our privacy practices, please contact us via support ticket or at [email protected].
Frequently Asked Questions
Got questions? Check out these FAQs from our latest customers. If you need further assistance, reach out to our support team.
To cancel your server, navigate to client.proll.dev and access the servers page. Click the delete icon next to your server to initiate the cancellation process. Please note that this action is permanent and cannot be undone.
Creating a server is straightforward. Visit client.proll.dev, navigate to the servers section, and click 'Create Server'. Select your desired plan and configuration, then follow the setup wizard to get your server running instantly.
Yes, we provide a 72-hour refund policy. If you're not satisfied with our service within the first 72 hours of purchase, you can request a full refund by opening a support ticket through your client panel or contacting our support team.
All our servers are deployed instantly after payment confirmation. You'll receive your server credentials and access details within seconds of completing your order, allowing you to start using your service immediately.
We guarantee 99.9% uptime with our SLA. In the rare event of downtime, our monitoring systems automatically detect issues and our team works to resolve them immediately. You'll also receive service credits for any downtime that exceeds our SLA.